FAQ

Frequently Asked Questions

Have a question? We’ve got answers! If you don’t see what you’re looking for here, feel free to drop us a line on our suopport@volcollection.com.

Product & Care Details

·       Can I customize the Scripture on my item?
To keep our shop running smoothly and ensure we can ship your items out quickly, we do not offer custom Scripture requests at this time. However, we thoughtfully curate beautiful, encouraging verses for every single product we make—we just know you'll find one that speaks right to your heart!

·       How long do the car diffusers and room sprays last?
Our car diffusers typically deliver a steady, refreshing scent for up to 25 to 30 days, depending on your vehicle's airflow and temperature. Our room sprays are perfect for an instant, long-lasting burst of freshness whenever your space needs a little lift.

·       Are your candles and wax melts safe for sensitive homes?
Yes! We use high-quality ingredients and hand-pour our candles and wax melts in small batches to ensure a clean, beautiful burn that fills your room with cozy vibes without being overwhelming.

Shipping & Returns

·       How long will it take for my order to ship?
Because almost everything we make is handcrafted with care, our processing times generally take 3–5 business days before shipping out.

·       Do you accept returns or exchanges?
Because of the handmade nature of our items, we typically don't accept returns. However, your happiness is our top priority! If your item arrives damaged or there’s an issue with your order, please contact us within 48 hours of delivery so we can make it right.